Laura Sturgess
Advisory Board
I have worked as a leader in The John Lewis Partnership for the past 26 years, in roles across our Shops, Contact Centres and Head Office, and in a number of different business areas including HR, change management, continuous improvement, communication and customer experience. I have recently stepped into my new role leading Ideation as part of our Voice of Customer function. As a co-owned business with 80,000 Partners we currently run a Partner (employee) Led change programme that interacts with our Partners through 3 different mechanics, Targeted challenges, Locally led Challenge Cup initiative and an open funnel ideas process. We continue to build a culture of Partners being at the heart of generating ideas, driving action and continuous improvements to grow and sustain our business for the future.
My favourite innovation is the Insulin pump, my husband has been a Type 1 Diabetic for 30 years and this innovation really has transformed how he manages his day-to-day life for the better.